1. Information We Collect

1.1 Information You Provide Directly

We may collect information that you voluntarily provide when using our applications:

• Account Information: Name, email address, username, password
• Profile Information: Profile pictures, bio, preferences, settings
• User Content: Photos, videos, text, comments, reviews, or other content you create or upload
• Communication Data: Messages, support requests, feedback, survey responses
• Payment Information: Processed by third-party payment processors (Google Play, Apple App Store); we do not store credit card details

1.2 Information Collected Automatically

When you use our applications, we automatically collect certain information:

• Device Information: Device model, operating system, unique device identifiers, mobile network information
• Usage Data: App features used, time spent, interactions, clicks, navigation paths
• Log Data: IP address, access times, crash logs, error reports, performance data
• Location Data: Approximate location based on IP address or precise location if you grant permission
• Cookies and Tracking: We use cookies, pixels, and similar technologies to track activity and preferences

1.3 Information from Third Parties

• Social Media: If you connect via social media (Facebook, Google), we receive basic profile information
• Analytics Providers: Google Analytics, Firebase Analytics, and similar services
• Advertising Partners: Information about ad interactions and conversions

2. How We Use Your Information

KENZO VR LLC uses the collected information for the following purposes:

2.1 Provide and Maintain Services

• Operate and maintain our applications
• Process transactions and send confirmations
• Provide customer support and respond to inquiries
• Authenticate users and prevent fraud
• Deliver features and functionality you request

2.2 Improve and Personalize

• Analyze usage patterns and trends
• Personalize your experience and content
• Develop new features and improvements
• Conduct research and testing
• Create aggregated statistical data

2.3 Communications

• Send service announcements and updates
• Provide technical notices and security alerts
• Respond to your comments and questions
• Send marketing communications (with your consent)
• Conduct surveys and collect feedback

2.4 Safety and Security

• Detect, prevent, and address fraud or abuse
• Monitor for security threats
• Enforce our Terms of Service
• Comply with legal obligations
• Protect rights, property, and safety

3. How We Share Your Information

KENZO VR LLC does not sell your personal information. We may share information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud hosting and storage (AWS, Google Cloud)
• Analytics providers (Google Analytics, Firebase)
• Payment processors (Google Play, Apple App Store)
• Customer support tools
• Email and notification services
• Advertising networks

These providers are bound by confidentiality obligations and may only use your information as necessary to perform services for us.

3.2 Business Transfers

If KENZO VR LLC is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose information if required by law or in response to:

• Subpoenas, court orders, or legal processes
• Law enforcement or government requests
• Requests to protect rights, property, or safety
• Investigations of potential violations

3.4 With Your Consent

We may share information with third parties when you provide explicit consent or direction to do so.

3.5 Aggregated Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we must retain information for legal or legitimate business purposes.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

• Request a copy of your personal information
• Receive your data in a portable format

5.2 Correction and Update

• Update or correct inaccurate information
• Edit your profile and account settings

5.3 Deletion

• Request deletion of your personal information
• Delete your account through app settings

5.4 Opt-Out

• Unsubscribe from marketing emails
• Disable push notifications in device settings
• Opt out of personalized advertising
• Limit location tracking

5.5 Object and Restrict

• Object to processing of your information
• Request restriction of processing

To exercise these rights, contact us at: privacy@kenzodev.com

6. Children's Privacy

Our applications are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

If you are under 18, you may only use our applications with the consent and supervision of a parent or legal guardian.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand how you use our apps
• Preference Cookies: Remember your settings and choices
• Advertising Cookies: Deliver relevant ads and measure performance

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

8. Third-Party Links and Services

Our applications may contain links to third-party websites or integrate third-party services. This Privacy Policy does not apply to those third parties.

We are not responsible for the privacy practices of:

• Social media platforms
• External websites
• Third-party applications
• Advertising networks

We encourage you to review the privacy policies of any third-party services you use.

9. Data Security

KENZO VR LLC implements reasonable security measures to protect your information:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication
• Secure development practices
• Employee training on data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

10. International Data Transfers

KENZO VR LLC is based in the United States. Your information may be transferred to and processed in:

• The United States
• Countries where our service providers operate
• Locations with different data protection laws

By using our applications, you consent to the transfer of your information to these locations. We take steps to ensure appropriate safeguards are in place.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: Request disclosure of data collected, used, disclosed, or sold
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt out of sale of personal information (we do not sell data)
• Right to Non-Discrimination: Not be discriminated against for exercising rights

To exercise these rights, email us at: privacy@kenzodev.com

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

• Right of access and data portability
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authority

Legal Basis for Processing: We process your data based on consent, contract performance, legal obligations, or legitimate interests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted. We will notify you of material changes through:

• In-app notifications
• Email notifications
• Prominent notice on our website

Your continued use of our applications after changes constitutes acceptance of the updated Privacy Policy.

14. Data Protection Officer

For questions about data protection or to exercise your privacy rights, contact our Data Protection Officer:

Email: privacy@kenzodev.com
Address: 530-B Harkle Road STE 100, Santa Fe, New Mexico, 87505